Changing the Way We Work
The Department on Disability is one of the 15 organizations currently participating in our third round of the Social Justice Council Project. The Department on Disability ensures that all city programs, facilities, and services are accessible; supports people with disabilities and those impacted by them; and provides prevention and education programs for those at risk or impacted by HIV/AIDS.
Center for Council recently spoke with the Department on Disability’s Chief of Staff and Public Information Officer, Nicole Willett, to get a sense of the impact that the Social Justice Council Project has had on the agency and its staff members. Nicole reported an experiential shift in their organizational culture; one both unique to the Department on Disability and simultaneously echoed in the experiences of so many other organizations who have participated in our Council Training Program. Nicole talked about how staff members have extended the practice of Council past the circle and into the office, noting that Council circles have encouraged collaboration between departments and created a warmer, friendlier environment for staff to work in. Read her interview to learn more about how Council can create a cultural shift within a professional environment.
Center for Council: Was the staff at the Department on Disability open to the practice, did anyone have any reservations going in?
Nicole Willett: One of the important things for us was that I was able to personally vouch for the training and trainer. We have trainers come in a lot for other programs and other trainings that aren’t aware of cultural pieces around disability or aren’t comfortable addressing contexts of race or gender. I really wanted to know we would have a trainer that would be inclusive.
I coordinate all of the trainings in our department and it’s the only training I’ve never gotten a complaint about. Everyone felt that it was very inclusive and that the trainers were open to shifting language as we asked them to. That was a really key part for us.
Did you notice a shift within your organization?
People enjoy the slowing down and the coming together. We’re a small department, we have a huge mandate, and it’s go-go-go all the time. A lot of time it’s not go-go-go all together.
There has been a greater understanding among all of our staff members. Council’s fundamentals of attentive communication, in that there is no interrupting and an encouragement to listen without judgement, has allowed people to feel comfortable in sharing their stories.
Have you noticed a shift in how your organization operates?
People are more willing to assume good intent among their co-workers and there’s much more communication about personal things like, “how’s your son doing?” around the office, which generally helps to boost the mood. I have noticed more willingness to collaborate across divisions, where before if staff members didn’t know one another that collaboration wouldn’t have happened. Across our department, there is an increased ease of collaboration.
Did you notice a personal shift, or was there anything that came out of the training that surprised you?
My boss, our Executive Director, has really taken to the practice and wants to use it in every aspect of our department as well as personally. He has commented numerous times about how it has changed his life. And, you know, he was very open to it already, but it was really cool to see how he embraced the practice of Council so fully.
The Social Justice Council Project is made by possible by a generous grant from The Angell Foundation.